Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Business contact information– name, job title, business name, postal address, email address, phone number.

• Business profile data – Google Business Profile content, CRM data you upload (customer emails, phone numbers), review text, ratings, and profile settings.

• Communication data – messages and files you exchange with our AI assistant or human support via WhatsApp, SMS, email, or web forms.

• Usage and analytics data** – log files, IP address, browser type, device identifiers, and interaction details.

• Marketing preferences and survey responses** – if you opt in to receive updates or provide feedback.

We do not knowingly collect or process information from anyone under 16 years of age. Beyond Review AI is designed for businesses and their authorized representatives only.

2. User Eligibility

To use our services, you must be:

• At least 18 years old,

• Authorized to represent a business entity,

• Able to enter into a legally binding contract under applicable law.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to:

• Use our platform for any illegal or unauthorized purpose,

• Interfere with or disrupt our services or servers,

• Attempt to access another user's account without permission,

• Use automation tools to extract or copy data without our consent.

5. Intellectual Property

All content on the platform, including logos, branding, software, and text, is the intellectual property of Beyond Review or its licensors. You may not copy, modify, or distribute any content without written permission.

6. Subscription & Payment

Some features may require a paid subscription. By subscribing:

• You agree to pay the applicable fees,

• You authorize us to charge your payment method on a recurring basis (if applicable),

• You may cancel anytime, but no refunds are issued for unused periods unless otherwise stated.

7. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or use our services in a way that harms others or our business.

8. Disclaimers

We do not guarantee specific outcomes or review removals. Our platform is provided `as is` without warranties of any kind. We are not responsible for third-party platform behavior (e.g., Google’s review system or policy changes).

9. Limitation of Liability

To the maximum extent permitted by law, Beyond Review shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the service.

10. Changes to Terms

We may update these Terms from time to time. If changes are material, we will notify you via email or platform notification. Continued use after changes means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of [Your Country or State], without regard to conflict of law principles.

12. Contact Us

For questions or concerns, please contact us at: 📧 support@beyondreview.com